Certified Tech-Savvy Virtual Assistant | Specializing in ICT Management & Digital Growth
I am Rashid Kipchumba, a Tech-Savvy Virtual Assistant who bridges the gap between administrative support and digital strategy. My foundation is built on my ongoing studies in Information and Communications Technology Management (ICTM), ensuring every task—from data entry to social media growth—is handled with a modern, systemized approach.
My core competencies are highly measurable: Social Media Management, Data Systemization, and Strategic Research. I thrive on automating repetitive tasks and designing efficient systems (CRMs, trackers) that ensure flawless administrative operations (Email Management, Scheduling, Data Entry). This unique blend of tech expertise and reliability allows my clients to focus on their vision while I drive forward-facing growth.
My goal is simple: to help you achieve scalable growth by building organized, data-driven systems and maintaining a polished, optimized online presence.
Client Type: Local, independent food delivery service.
Challenge: High rate of order inaccuracies ($18\%$) due to manual entry from multiple channels, leading to customer complaints and lost revenue.
Solution: Designed and implemented a unified, rule-based Google Sheets Master Log with automated timestamping, conditional formatting, and color-coded verification to minimize manual input errors.
Key Result: Reduced the overall order inaccuracy rate from $18\%$ to under $2.5\%$, effectively saving the client an estimated 10+ hours per week in error resolution and significantly boosting customer retention.
Client Type: Real Estate Agent managing 20+ residential rental units.
Challenge: Inconsistent listing data and slow lead follow-up led to long vacancy periods (average 40 days).
Solution: Created an SEO-optimized listing template and migrated all tenant inquiries into a centralized Lead Tracking Database (CRM) managed for immediate, consistent follow-up. Instituted weekly Status Reports for the agent.
Key Result: Reduced the average property time-on-market (vacancy period) by $25\%$ (from 40 days to 30 days) and improved the lead-to-viewing conversion rate by $35\%$.
My ICT training means I don't just use tools—I implement them strategically to maximize efficiency. I am fully proficient in the following industry-standard applications: